"Business is ultimately about people. Data must serve the needs of people, not the other way around."
Steve is a Colorado-based consultant, writer, blogger, and speaker known for his empathy, humor, and effectiveness.
New Book Released!
Galileo's Telescope
Why is Everyone Working on the Wrong Things?
Metrics are important in an organization, but how do you create metrics that energize your employees to work on the right things? How is managing a front-line process different than managing other managers? How do you create a strategic plan that is more than a list of things we wish would happen?
Author and consultant Steven Ouellette will answer these questions by showing you how to build a set of integrated metrics that supports day-to-day management as well as a strategic plan. He does this through a straightforward process that has been tested in hundreds of organizations, while showing how it works by building a business step-by-step with the reader.
Interspersed with stories from Galileo's life that have relevance today, Galileo's Telescope is a must-read for anyone wanting to know how to build, manage, or lead an organization.
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OTHER WORKS
Business Management and Other Topics
Video Blogs
Podcasts
Alliance Reports
Thoughts on, and answers about, building a modern business infrastructure for a new age of data.-
Trying to Please Everyone Means That You Don’t Please Anyone
If Abe Lincoln had been a marketing manager today, well, the US would be a whole lot worse off. But if he were, he might say “You can please some of your customers all of the time, and all of your customers some of the time, but if you try to please all of your customers all of the time, you will please no one.” What is a company to make of that?
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Right Data > Big Data
“Big Data” is big right now. It offers the promise of turning vast amounts of data into profits. Often, however, this promise is not fulfilled, because in order to reap the benefits of big data, you first have to know what the right data is. And that is a question that no AI can yet answer.
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The Metrics Catch-22
Joseph Heller’s dark satire Catch-22 proposes the term for problems that inherently prevent their own solutions. Creating good metrics can be seen as a Catch-22: Good metrics take time to create, but until you have good metrics there is no time to create them. How true is this and is there a way to break this cycle?
Books
Other Articles
Daily Management and Six Sigma: Maximizing Your Returns
Summary Six Sigma is a useful management philosophy and problem-solving methodology, but it is not...
The Decline of Ethical Behavior in Business
Enron. Worldcom. Tyco. Cendant. Bernie Madoff, once chairman of the NASDAQ, is now cooling his...
Steel-rolling Mill Lubricant Selection
The East Chicago, Ill., plant of the former Inland Steel Co. (now Ispat Inland) was considering...
Making the Case for SPC
Implementing statistical process control (SPC) takes energy and resources, so companies had better...
Flawless Equipment Start-Up
This paper proposes a methodology for starting up new equipment (also applicable to new products)...
News
Featured in Quality Digest
Quality Digest is featuring an excerpt from Galileo's Telescope. Click below to view it and other articles by Steve!
New Book Released
Do you think your business needs to do something, but no one agrees on what that is? Do you ever wonder why everyone hits their targets but the business is losing money?
Learn how to fix that in Steven Ouellette's new book!
The Other Side of Succession Planning
Steven Ouellette presented a "Power 60 Professional Development" event nationwide for NCCI. Although we spend time finding and grooming the right person for the job, but what happens once they take over?
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