"Business is ultimately about people. Data must serve the needs of people, not the other way around."

Steve is a Colorado-based consultant, writer, blogger, and speaker known for his empathy, humor, and effectiveness.
Galileo's Telescope

New Book Released!

Galileo's Telescope

Why is Everyone Working on the Wrong Things?

Metrics are important in an organization, but how do you create metrics that energize your employees to work on the right things? How is managing a front-line process different than managing other managers? How do you create a strategic plan that is more than a list of things we wish would happen?

Author and consultant Steven Ouellette will answer these questions by showing you how to build a set of integrated metrics that supports day-to-day management as well as a strategic plan. He does this through a straightforward process that has been tested in hundreds of organizations, while showing how it works by building a business step-by-step with the reader.

Interspersed with stories from Galileo's life that have relevance today, Galileo's Telescope is a must-read for anyone wanting to know how to build, manage, or lead an organization.

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Business Management and Other Topics

Video Blogs


Alliance Reports

Thoughts on, and answers about, building a modern business infrastructure for a new age of data. You can also view this as a video blog here: http://www.roi-ally.com/index.php/en/blog
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    Have you ever wondered how statistics can make a manager's job easier? Explore how managers can use statistical process control to support process improvement.

  • Anything Worth Doing is Worth Doing Half-Assed

    Creating and translating metrics to every level of a business is essential to get and stay competitive. But don’t be overwhelmed and think that you have to get everything up and running all at once. As a wise man is misquoted to say, “Anything worth doing is worth doing half-assed.”

  • Thinking Small About Supplier Quality

    What is supplier quality assurance, and how did it almost put a client of mine out of business?

The Six Sigma Heretic

The Six Sigma Heretic

Irreverent articles on Six Sigma and various other things.


Business Performance Excellence

Business Performance Excellence

Now available in hardcover and eBook formats

Other Articles


Galileo's Telescope Cover

New Book Released

Do you think your business needs to do something, but no one agrees on what that is? Do you ever wonder why everyone hits their targets but the business is losing money?

Learn how to fix that in Steven Ouellette's new book!

Hand with puzzle piece

The Other Side of Succession Planning

Steven Ouellette presented a "Power 60 Professional Development" event nationwide for NCCI. Although we spend time finding and grooming the right person for the job, but what happens once they take over?



Quality Digest
Alliance Press