"Business is ultimately about people. Data must serve the needs of people, not the other way around."

Steve is a Colorado-based consultant, writer, blogger, and speaker known for his empathy, humor, and effectiveness.
Galileo's Telescope

New Book Released!

Galileo's Telescope

Why is Everyone Working on the Wrong Things?

Metrics are important in an organization, but how do you create metrics that energize your employees to work on the right things? How is managing a front-line process different than managing other managers? How do you create a strategic plan that is more than a list of things we wish would happen?

Author and consultant Steven Ouellette will answer these questions by showing you how to build a set of integrated metrics that supports day-to-day management as well as a strategic plan. He does this through a straightforward process that has been tested in hundreds of organizations, while showing how it works by building a business step-by-step with the reader.

Interspersed with stories from Galileo's life that have relevance today, Galileo's Telescope is a must-read for anyone wanting to know how to build, manage, or lead an organization.

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Business Management and Other Topics

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Alliance Reports

Thoughts on, and answers about, building a modern business infrastructure for a new age of data.
  • Is Your Business Like an Orchestra or a Jazz Band?

    What does strategic planning have to do with jazz? Listen to my new article to find out!

  • Trying to Please Everyone Means That You Don’t Please Anyone

    If Abe Lincoln had been a marketing manager today, well, the US would be a whole lot worse off. But if he were, he might say “You can please some of your customers all of the time, and all of your customers some of the time, but if you try to please all of your customers all of the time, you will please no one.” What is a company to make of that?

  • Right Data > Big Data

    “Big Data” is big right now. It offers the promise of turning vast amounts of data into profits. Often, however, this promise is not fulfilled, because in order to reap the benefits of big data, you first have to know what the right data is. And that is a question that no AI can yet answer.

The Six Sigma Heretic

The Six Sigma Heretic

Irreverent articles on Six Sigma and various other things.


Business Performance Excellence

Business Performance Excellence

Now available in hardcover and eBook formats

Other Articles


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Featured in Quality Digest

Quality Digest is featuring an excerpt from Galileo's Telescope. Click below to view it and other articles by Steve!




Galileo's Telescope Cover

New Book Released

Do you think your business needs to do something, but no one agrees on what that is? Do you ever wonder why everyone hits their targets but the business is losing money?

Learn how to fix that in Steven Ouellette's new book!

Hand with puzzle piece

The Other Side of Succession Planning

Steven Ouellette presented a "Power 60 Professional Development" event nationwide for NCCI. Although we spend time finding and grooming the right person for the job, but what happens once they take over?



Quality Digest
Alliance Press